What to Expect During a Workers Compensation Claim for Employers

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Text: Travelers logo. Developing a Return-to-Work Program
Text: Recovery times*
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Studies show that when a workplace injury occurs, returning to work in a timely manner can positively impact the recovery, productivity, and emotional wellbeing of injured employees.

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And for employers, the longer an employee is away from work, the less likely they are to ultimately return, which can add to hiring expenses and turnover.

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Text: Expenses, Turnover
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So when an employee is injured, providing the right support can make a big difference.

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Text: Injury, Recovery, Back to work
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One way to help accomplish this is with a return-to-work program.

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Text: Return to Work Program
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Strategies like these have helped our employees return 70% of injured employees to work within 30 days.
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Text: 70% of injured employees return to work within 30 days* Based on Travelers Claim Data, 2025.
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Here's where to begin building your program.

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Text: Here’s where to begin building your program:

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First, it's important to proactively establish transitional duty task descriptions that can accommodate employees with physical restrictions.

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Text: Transitional Duty
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These task descriptions don't have to be in the same department or location your employee
worked in before their injury,

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but they should be meaningful and contribute to the organization. Supervisors are also crucial to the day-to-day success of the program. Not only are they critical to workplace injuries being reported properly, they can help develop appropriate temporary tasks and work with injured employees, human resources, and Travelers, so that these accommodations are successful.

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The man is now sitting at a computer with crutches next to his desk. A supervisor approaches his desk and talks to him. 

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Employee cooperation is vital, as they'll need to provide clear updates after medical visits, follow work restrictions, and transition back to their normal duties when medically appropriate.

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Text: Updates after medical visits, Follow work restrictions, Return to their normal duties when medically released. 
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One way to help encourage the employee's cooperation is to communicate how the program will work. 

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Text: Injury and safety policy
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This connection may improve the wellbeing and recovery of employees if an injury happens.

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Text: Injury, Transitional Duty, Full Duty
Three icons appear representing the three phases of the program - a crutch, a computer, and a box. 

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With everyone working together, return-to-work programs can help reduce lost productivity, support healing, and keep employees connected until they can safely return to their original tasks.

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The box flies into the air and lands in the man’s arms as he walks through the storeroom again. 

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Developing and implementing your company's return-to-work policies is an important step toward a safer, more productive and more supportive workplace.

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Text: Thanks for Being a Travelers Customer. 

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Text: Travelers 
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This material does not amend, or otherwise affect the provisions of any insurance policy issued by Travelers. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy provisions, and any applicable law. Availability of coverage referenced in this can depend on underwriting qualifications and state regulation.